DRUMMOND ADVISORS

• Lead, develop, and engage a team of 5 Collections/Accounts Receivable Analysts, including portfolio allocation and priority management. 

• Define, monitor, and report key department metrics, including DSO, accounts receivable aging, delinquency rate, and credit recovery rate. 

• Oversee the collection process and collection cadence (preventive, active, and escalation to legal or third-party providers), ensuring consistent execution by the team. 

• Personally review and lead complex, high-value, or high-risk negotiations, including major accounts, recurring delinquency, and disputes. 

• Ensure accurate Accounts Receivable reconciliation and timely accounting closing of the module. 

• Act as the escalation point for critical cases, including dissatisfied customers, commercial disputes, and potential contract loss. 

• Periodically report results, risks, and delinquency trends to the Finance leadership team. 

• Identify and implement process improvements within Collections and Accounts Receivable operations, including automation, collection strategies, and policies. 

• Ensure compliance with internal credit and collection policies and applicable legal requirements, such as data protection regulations in collection communications. 

• Collaborate with the Sales and Customer Service teams to align strategies and actions for at-risk customers. 

• Conduct performance evaluations, provide structured feedback, and develop individual development plans (IDPs) for team members. 

• Support internal and external audits related to Accounts Receivable and Allowance for Doubtful Accounts (PDD). 

• Participate in decisions regarding credit policies and credit limits in collaboration with Finance leadership.       

MUST HAVE: 

• Bachelor’s degree in accounting, Business Administration, Economics, or related fields; 

• Previous experience in Accounts Receivable, Collections, or Credit & Collections; 

• Previous experience leading a team; 

• Strong knowledge of AR/Collection KPIs such as DSO, Aging, delinquency and recovery rate; 

• Experience with complex collection negotiations and customer escalations; 

• Advanced Excel skills; 

• Experience with financial ERP systems; 

• Analytical, results-oriented and strong communication skills. 

• Advanced English (will be assessed during the interview); 

NICE TO HAVE: 

• Experience in accounting firms, BPO, outsourcing or professional services; 

• Experience with B2B collections and corporate clients; 

• Experience with international clients or cross-border operations; 

• Knowledge of PDD, credit analysis and credit policies; 

• Experience with Power BI or other data visualization tools; 

• Knowledge of LGPD/CDC and collection-related regulations; 

• Experience with collection automation and process improvement. 

• Customer Service

• Problem Solving

• Multitasking

• Family Sense & Team Work

• Open Doors

• Respect

• Proactivity

• Autonomy

• Challenges

• Hands on